Return Policy

💰100% MONEY BACK GUARANTEE

We are committed to your satisfaction and offer a 60-day 100% money back guarantee.

Your long-term happiness with our products and services is important to us, so if you are not satisfied for any reason, we will happily refund your money.

🚨 Return Policy

📦 If you wish to return a product, the returned item must be unused, fully functional, undamaged, and in its original packaging in a resalable condition. Please note that you will be responsible for the shipping fees.

🚫 Sale items and custom kits cannot be refunded or exchanged unless they are defective. Please make sure to carefully review your purchase before submitting your order.

🚫 Please note that we unfortunately do not offer refunds for the following:

• Partially completed paintings
• Fully completed paintings
• Custom kits

📦 If for any reason, your order is lost in transit, we will issue a full refund or issue new kits free of charge.

💔 If your item is defective (e.g., ripped canvas), we will offer you a replacement free of cost or refund you in full after receiving the defective item back.

💌 If you encounter a problem with your order, please shoot us an email at support@vivapaintbynumbers.com stating your order number (e.g. #VIVAxxxxxx), the email used to place the order, and attaching photos of the issue. We promise to do our best to leave you satisfied and resolve the issue as quickly as possible.

💯 100% DELIVERY GUARANTEE

💳 Buy with confidence! We offer a 100% delivery guarantee on all our paint by number kits!

📦 If you're wondering where your order is, we highly recommend you visit our Track your order Page first!

📬 All out kits are tracked & insured, which means that even in the extremely rare event that your parcel gets lost in transit, we will send you a new kit totally free of cost. No questions, no hassle.

⚠️ Please note, the following compensations do not apply under force majeure causes which are out of our control.

🤔 So what happens if...

📦 Your order is on the way (less than 20 days)

🚚 It normally takes 7-15 days for items to arrive at their destination from the day you placed your order. You can track your order here. If it has been less than 10 days from when you placed your order, it is likely your item(s) are still in transit. In rare cases, it can take up to 20 days to receive your order.

💸 We are not able to offer a refund at this point.

📦 Your order is on the way (20 - 30 days)

💸 We will issue a 50% refund for you.

📧 All you have to do is reach out to us at support@vivapaintbynumbers.com or via our Facebook page.

📦 Your order is on the way (more than 30 days)

💰 100% refund, no questions asked.

🎨 Or we can send you the painting kits again totally for free.

💔 Got an order with defective items?

😔 Sometimes mistakes or accidents happen. Please send us a photo of the defect to our support email at support@vivapaintbynumbers.com or our Contact Us Page.

📝 *Indicate clearly what's wrong with the item or items. Items will be evaluated on a case-by-case basis, after which a replacement will be sent or a full (100%) refund will be extended for orders of which the buyer is not at fault.

⚠️ Please note: An item is considered defective when the fault prevents using the product or completing the final painting. For example, a ripped canvas, leaked paints, or a frame damaged in transit can be considered damaged products. If your canvas has small dents due to transportation, these can typically be fixed by ironing the canvas or stretching it. We will evaluate these cases and decide if a replacement/refund should be granted. If your kit was shipped in a box and the box is damaged, this is not considered a reason to claim a refund. If some of the numbers are not clearly visible, we can provide a PDF guide so you can complete the painting.